Port Huron - (810) 984-4129 Fraser - (586) 296-2340 Toll Free - (800) 686-8866 Email: support@kerralbert.com Below are several frequently asked questions, with answers, regarding our new online shopping system and how the transition is being handled. As we come across more common questions, we will update this FAQ. Q: Why is the UNV21200 paper price higher on the new online shopping system? Q: Why won't my login/password work on the new online shopping system? Q: Is the old online shopping system still active? Q: I have saved orders on the old online shopping system. What do I do? Q: When will the old site be taken down? Q: Will my order history be available on the new online shopping system? Q: Were my favorites lists from the old site transferred to the new online shopping system? Q: What are "Shared Lists" in the "My Favorites" menu? Q: What are the advantages to the new online shopping system?      Q: Why is the UNV21200 paper price higher on the new online shopping system? A: This is due to Kerr Albert resolving a long-standing error on the paper item number. For a number of years, we used the Universal copy paper as our house brand. This is no longer the case, as the Universal brand has significantly increased in price. We had kept the UNV21200 number as a valid way to order our house brand for the convenience of customer who were used to that item number, However, since some customers still prefer to order the Universal brand rather than the Kerr Albert house brand, we are separating the item numbers to avoid confusion on orders. Please use KA21200 as the number for the Kerr Albert house brand of letter size copy paper. This item will be a perpetual "Web Special" on the right side of the page. Q: Why won't my login/password work on the new online shopping system? A: There are a few reasons this could be happening. Below are the recommended actions. Your login may not have been migrated to the new online shopping system yet. You will receive an email when this occurs. Please be patient as the process of transitioning all of our customers will take several months. If you have been transitioned to the new online shopping system, or signed up recently on the new system and you still are not able to log in, click the "Forgot your password?" link to have your login and password sent to you via the email address registered with your login. For further assistance, call 800-686-8866 or email support@kerralbert.com Q: Is the old online shopping system still active? A: Our old online shopping system ("legacy system") will be active until all customers are transitioned to the new system. While you may still place orders and do all other normal activity on the legacy system, we encourage you to try out the new system, as eventually the legacy system will be shut down. Q: I have saved orders on the old online shopping system. What do I do? A: The legacy online system is still available, until further notice. See prior answer above. Q: When will the old site be taken down? A: We do not currently have a specific date. More information will be made available on this FAQ as we come closer to the completion of the transition, and notification will be sent out via email and as notification within both the legacy and new online shopping systems prior to the legacy system shutdown. Q: Will my order history be available on the new online shopping system? A: Yes. In fact, all orders placed on your account that you are authorized by your company or organization  to view, whether they were placed online, by phone, fax, mail or email, will be viewable on the new online shopping system. Q: Were my favorites lists from the old site transferred to the new online shopping system? A: Unfortuantely, this was not feasible. Due to the large number of users we have, the time it would take to transfer all of these lists and the different formats of the databases between the new and old systems, we were unable to migrate personal favorites lists. Some lists that were created by Kerr Albert for specific purposes will be available to appropriate users via the "My Favorites" dropdown menu, categorized as "Shared Lists". Q: What are "Shared Lists" in the "My Favorites" menu? A: Shared Lists are product listings created by Kerr Albert for various purposes. Kerr Albert will share some lists, such as sale flyers, with all customers. Certain organizations may also have lists specific to them in this category. Note that shared lists can only be modified by Kerr Albert. Q: What are the advantages to the new online shopping system? A: There are quite a few! Below are some of the highlights. More accurate and relevant search results. Drill-down search options to help you find exactly what you want. New, easy to use Machine Matching Tool that finds all available supplies, including both OEM and generics, for a very large array of office equipment. Includes the ability to save your machines with your own descriptions! Ability to see, save as PDF and print invoice history and open orders online. Includes orders placed by phone or fax! Ability to print invoice remittance forms. Option to pay invoices via credit card online. Simple multiple ship-to and attention selection. Much, much more! If your question is not answered here, please contact us at support@kerralbert.com Toll Free: 800-686-8866 Copyright © 2008 Kerr Albert. All rights reserved.